Hi-Run Support

FAQ

Apple Watch is not connecting

Make sure your iPhone and Apple Watch are signed in with the same Apple ID. Also check that Hi-Run is installed on your Apple Watch via the Watch app on your iPhone.

Heart rate is not being recorded

On your Apple Watch, go to Settings > Privacy & Security > Health > Hi-Run and make sure permissions are enabled.

I want to delete a record

In the History tab, swipe left on the record you want to delete.

I want to restore my purchase

Tap the "Restore Purchase" button on the purchase screen. If you previously purchased with the same Apple ID, it will be restored automatically.

Contact Us

If your issue is not resolved by the FAQ above, please contact us by email.

Email: blueooh@gmail.com

App Info